If you are not totally satisfied with your purchase, you can return your goods for whatever reason, provided we get them back within 28 days and in perfect original saleable condition at OurPlayground Ltd discretion.

How to return or exchange products:

Refunds

Please email us at: info@ourplayround.co.uk

Listing your name, order number, the product you wish to return and the reason for that return. We will reply with our returns address. 

Then please post your goods back to us within 14 days including your name, order number and reason for the return inside the package. If approved, your refund (assuming the goods are unworn and in perfect condition) will be processed and a credit will automatically be applied to your credit card or original method of payment.

Please allow 7 working days from receipt of parcel before the refund is completed.

Exchanges

Please email us at: info@ourplayround.co.uk

Listing your name, order number and the product you wish to exchange. We will reply with our returns address. 

The items must be sent back in perfect condition – unworn, in saleable condition with their original tags and packaging.

All items returned to us are at your own risk, so we recommend using a recorded postal service.

Once your return has been received and inspected, your exchange will be processed.  Please allow 3 working days from receipt of parcel to dispatch.
 

Faulty items 

Customers are entitled to a full refund for faulty goods up to 30 days after purchasing. Any item(s) where a fault has been caused due to customer negligence or not following the garment care instructions will not be refunded. Only manufacturing faults will be considered.

Remember to include as much information as possible regarding the fault including images and your original order number.

A member of the team will then advise you quickly on the best method of resolution.